- Measures to prevent the spread of infectious diseases
Measures to prevent the spread of infectious diseases
|○We ask for your cooperation in temperature measurement and identity verification.||At check-in, we will measure your temperature.|
In addition, we ask all customers to fill in the lodging book.At that time, we ask you to show your ID to confirm your identity.
|○We have enough time for the next customer||There is a minimum of 24 hours between the guest checking out and the next guest occupying the room.|
We try our best to make your stay with peace of mind by cleaning, disinfecting and adequate ventilation.
|○Cleaning using disinfectant and disinfectant||All rooms in the entire building are cleaned using a disinfectant and disinfectant.|
Alcohol disinfection is applied to places where customers often touch, such as automatic doors, elevator buttons, guest room doors, washrooms, and TV remote controls.
|○Providing hand sanitizers to customers||Hand sanitizers are installed at the front desk, elevator, shared bath, and breakfast restaurant Kyonishiki.|
We ask for the cooperation of alcohol disinfection so that our customers can stay with more peace of mind.
|○The front desk has a protective shield||The front desk that welcomes you has a protective shield between you and the staff.|
Check-in and check-out are face-to-face.For the safety and security of our customers, the staff will be at the front desk with a protective shield while wearing a mask.
|○We are taking measures to secure social distance||After check-in, the staff will guide you directly to your room, but it will be canceled for the time being.|
Instead, we will inform you in writing about how to get to your room and information about this facility.
|○Providing hygiene products to customers||Disposable slippers are available in the guest rooms.|
We also offer masks to customers who do not have them.
|○Staff wear masks||Considering the health and safety of our customers, all staff wear masks to serve customers.|
|○When the staff goes to work, they check their physical condition||We measure the temperature of all staff.We also thoroughly disinfect the hands and fingers.|
|○Changing cancellation policy||(※Limited to customers booked on the Official website of the facility)|
If you cancel by the day before check-in, there is no cancellation fee.
If canceled on the day of check-in, full cancellation fee will be charged.The same applies if you cancel without contacting us.
In case of cancellation due to fever or poor physical condition on the day of check-in, no cancellation fee will be charged.
In that case, please be sure to call to cancel.If you have paid in advance, we will refund you later.